FAQ's


Other questions? See below for answers or email us.  

I'M UNSURE ABOUT WHAT SIZE I SHOULD ORDER.
Please see our size guide for general information on sizing. 

 

HOW LONG DOES IT TAKE FOR DELIVERY?
All orders are shipped from headquarters in Houston, Texas. Orders are generally shipped on the next business day and delivered within 1-3 days (Priority) and 5-7 days (First Class).

 

Need it faster? We also offer Priority Mail Express (1 Day) service via USPS. Orders placed with Next Day Select will be shipped the same business day IF order is made before 11:00AM CST.

If a particular item is on back-order, please allow 4-6 weeks for delivery.  In  most cases, item is shipped sooner but we ask that you allow 4-6 weeks. You will be notified via email when your back-ordered item has shipped. 


HOW DO I REMOVE AN ITEM FROM THE CART?
Click on the cart link on the center/bottom right of our site. There is a “REMOVE (X)” button located to the right of the price for each product. 


MY ORDER WON'T GO THROUGH
If you're receiving an error message when trying to place an order, there may be a problem with your credit card information or billing or shipping address. Please double-check that all information is entered correctly. If this doesn't solve the problem, make sure you're using the latest version of your web browser. 

DO YOU HAVE ANY STORE LOCATIONS?
At present, we are an online and mobile store and we do not have any physical store locations.  Feel free to shop from your pc or mobile device.

 

HOW DO I KNOW MY PERSONAL INFORMATION IS SECURE?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to help protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use encryption technology to protect your information as it is transmitted to us.

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online through our website, please feel free to place your order with us by email at store@sobeitapparel.com. An invoice will be sent and once payment is remitted, your order will be shipped.

 

PRIVACY & SECURITY
We are committed to protecting the privacy of our users. The safety of your credit card information is guaranteed on sobeitapparel.com. Sobeit Apparel Co. is Level 1 PCI compliant and uses 128 bit SSL encryption to ensure credit card data is safe and secure. See Privacy Policy Guarantee. 


I WANT TO SIGN UP FOR EMAILS.
You can sign up to receive emails from Sobeit Apparel Co. that will notify you of upcoming sales, exclusive promotions, new product arrivals, and other information. Visit the footer block of the homepage and enter your information in the section labeled "Sign up".
 

I WANT TO UNSUBSCRIBE FROM EMAILS.
Click the unsubscribe link found at the bottom of the Sobeit Apparel Co. newsletter to remove yourself from the mail list.

DO YOU SHIP OUTSIDE THE USA? DO YOU SHIP TO APO ADDRESSES?

Currently, we only ship within the U.S. We apologize in advance for the inconvenience. If you'd like to place an international order, purchase arrangements can be made by emailing us at store@sobeitapparel.com. 

IS PHONE SUPPORT OFFERED?
We don't provide phone support at this time.

Online support helps us keep detailed records about your orders in one place. Nothing is lost in translation and we are able to more effectively and efficiently assist you with your orders.

We understand that some people prefer phone support. Sometimes you just want to talk to a real person. However, you can rest assured that we're actual human beings who love answering your questions and providing you exemplary customer service 24/7.

 

OTHER COMMENTS/SUGGESTIONS
We appreciate and welcome your comments and suggestions. Click here to email us. Include as much information as possible, starting with your first and last name and any comments/suggestions you may have. You will receive a reply via email.